Privacy Policy

Introduced by Imdadiyyah is a matchmaking service operated by Imdadiyyah.

For the purposes of UK data protection law, Imdadiyyah is responsible for deciding how and why your personal information is processed.

If you have any questions about how your information is handled, please contact us using the contact details provided on our website.

When you apply to Introduced, we may collect information including:

• Your name and contact details
• Date of birth and age
• Gender
• Nationality and citizenship information
• Location and geographical preferences
• Ethnicity
• Religious or Islamic information relevant to matchmaking
• Marital status
• Education and employment information
• Height and other personal characteristics
• Marriage preferences and information about the type of person you are seeking
• Information you provide about your personality, interests, lifestyle and values
• Photographs that you choose to upload
• Information relating to your application, payment and appointment
• Your Applicant ID
• Your consent and eligibility confirmations, including the date and time they were provided
• Communications between you and the Introduced by Imdadiyyah team

We only seek information that is relevant to providing and improving the matchmaking service.

Some information collected as part of a matchmaking application may constitute special category personal data under UK data protection law. This can include information relating to ethnic origin and religious or philosophical beliefs, among other categories.

We recognise that this information requires additional care and protection.

Where we process special category information, we will ensure that an appropriate legal condition is in place and that the information is handled only for clearly defined purposes. Where we rely on explicit consent, that consent will be obtained separately and recorded appropriately.

You can withdraw consent where consent is the legal basis relied upon for the relevant processing. Withdrawal of consent does not affect processing that took place lawfully before withdrawal.

We use your information to:

• Process and manage your matchmaking application
• Confirm your eligibility for the service
• Create and maintain your applicant record
• Review your application
• Understand your preferences and requirements
• Identify potentially suitable matches
• Contact you regarding your application
• Arrange and manage matchmaking consultations or calls
• Provide introductions where we identify a potentially suitable match
• Communicate relevant information to you about the matchmaking process
• Process your application fee and maintain appropriate payment records
• Maintain appropriate administrative and business records
• Protect the security and integrity of our service
• Meet our legal and regulatory obligations
• Respond to enquiries, complaints or requests relating to your information

We will not use your information for purposes that are incompatible with the purpose for which it was collected.

Your application is not publicly displayed.

We do not operate a publicly searchable database of applicant profiles.

Your application information and photographs are accessible only to authorised members of the Introduced by Imdadiyyah team who require access for the purpose of providing the matchmaking service.

Our team members are expected to handle applicant information confidentially.

Introduced is a human-led matchmaking service.

Where we identify someone whom we believe may be a potentially suitable match, we may consider sharing relevant information from your application with that person as part of the introduction process.

This may include selected information from your profile that is relevant to determining whether both individuals may wish to explore an introduction.

Where appropriate, your photograph may also be shared as part of this process.

Your photographs are not publicly displayed on the website.

Information shared with a potential match will be limited to what is reasonably relevant to the matchmaking process.

We will not provide a potential match with unrestricted access to your application, internal records or other information that is not relevant to the proposed introduction.

As part of the application process, you will be asked to confirm that you understand that, where a suitable potential match is identified, relevant information from your profile and, where appropriate, your photographs may be shared with that person for the purpose of considering an introduction.

Your consent is recorded against your Applicant ID together with the date and time it was provided.

If you do not consent to the relevant sharing, this may affect our ability to provide the matchmaking service to you.

Photographs submitted as part of your application are treated as private application information.

They are stored using restricted access controls and are not intended to be publicly accessible.

Access is limited to authorised members of the Introduced by Imdadiyyah team for legitimate matchmaking purposes.

Where a photograph is shared with a potential match as part of an introduction, this will be done only in accordance with the permissions and processes described in this Privacy Policy and your application consent.

You should only upload photographs that you are comfortable providing for the purposes of the matchmaking service.

We take appropriate technical and organisational measures to protect your information against:

• Unauthorised access
• Unauthorised disclosure
• Accidental loss
• Destruction
• Alteration
• Unauthorised use

Access to applicant information is restricted to authorised users.

Photographs are stored separately using restricted access controls and are not intended to be accessible through public links.

Payment information is processed through our payment provider and we do not intend to store complete payment card details ourselves.

No method of electronic storage or transmission can be guaranteed to be completely secure. However, we take reasonable and appropriate steps to protect the information entrusted to us.

The £49.99 application fee is processed through our payment provider, Square.

We use payment information and transaction details for purposes including:

• Processing your application payment
• Confirming payment status
• Maintaining appropriate financial records
• Managing refunds where applicable
• Preventing fraudulent or duplicate transactions

We do not ask you to provide your full card details directly to us through the application form.

Payment processing is subject to Square's own privacy and security arrangements.

We use selected third-party services to help us operate the Introduced service, including services used for payment processing, appointment scheduling, email communication, secure data storage, website hosting and infrastructure, and administrative record keeping.

Where third-party providers process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.

We retain applicant information only for as long as reasonably necessary for the purposes for which it was collected, including providing the matchmaking service, maintaining appropriate records and meeting legal or regulatory obligations.

The exact retention period may depend on the type of information and the circumstances of the application.

When information is no longer required, we will take appropriate steps to securely delete or anonymise it where appropriate.

Depending on the circumstances and the legal basis for processing, you may have rights under UK data protection law including:

• The right to be informed about how your information is used
• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent
• Rights relating to certain forms of automated decision-making and profiling

These rights are subject to certain legal conditions and exemptions.

To exercise a relevant right, please contact us using the contact details provided on our website.

Where we rely on your consent to process particular information or to share information for matchmaking purposes, you may withdraw that consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before your withdrawal.

Please note that withdrawing consent may affect our ability to continue providing some or all elements of the matchmaking service.

We ask applicants to provide accurate and truthful information.

If your circumstances or information change, you should let us know so that we can keep your application accurate and up to date.

Accurate information is particularly important in a matchmaking service because the information provided may be used to assess potential compatibility.

Introduced is intended for adults aged 21 and over during our current soft launch.

We do not knowingly accept applications from individuals who do not meet our current eligibility requirements.

We may update this Privacy Policy from time to time to reflect changes to our service, legal requirements, technology or the way we process information.

When we make significant changes, we will take appropriate steps to bring those changes to your attention.

The date at the top of this Privacy Policy indicates when it was most recently updated.

If you have questions about this Privacy Policy, wish to exercise a data protection right, or have a concern about how your information has been handled, please contact Introduced by Imdadiyyah using the contact details provided on our website.

If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner's Office (ICO).

The ICO is the UK's independent data protection regulator.